This policy explains how customer data is stored, shared, and used, outlining the controls in place and choices on sharing of personal data when you visit or make purchases from Vanguard Pharmacy Ltd.
The policy explains how Vanguard Pharmacy Ltd uses your personal data.
Our promise to you
Vanguard Pharmacy Ltd is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes.
Who’s in control of your information?
You are. We never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.
How & why we use your personal information
We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfill our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalized offers and information for example to set up and run your account, process orders, and transactions, respond to queries and comments and provide you with the best possible level of customer service.
We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders (e.g. about repeat prescriptions). We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.
In all cases, we must have a reason and a legal ground for processing your personal information.
Keeping our records up to date, can I opt-out?
Yes, we do this because it makes things more efficient both for you and for Vanguard Pharmacy Ltd. You can opt-out but doing so will limit the Vanguard Pharmacy Ltd services you’re able to use in the future.
How do I opt-out?
If you’re a new customer on Vanguardpharmacy.com, you should use the guest checkout rather than setting up a Vanguardpharmacy.com account as this will limit how Vanguard Pharmacy Ltd can use your data.
If you’re an existing customer, you can contact us via email or phone with your request. Note that if you close your account, we may continue to hold your personal information for a period of time after you cease to be a customer.
Building up a picture of you
We analyze your personal information, including the products you view and buy, your browsing habits, and other ways you interact with Vanguard Pharmacy Ltd to evaluate the effectiveness of our advertising and help us provide more relevant offers, advice, and information across a variety of marketing channels including online advertising and social media sites such as Facebook, Instagram. Rest assured that we’ll only send you marketing material if you’ve agreed that we can.
We carry out analytics on the information we hold about our customers to help us understand who our customers are, how they use our services, and how people interact with us. This enables us to plan our business – for example, stock and staffing levels make sure we offer the same experience online as in our stores, maximize the effectiveness of our advertising and understand how our business is performing. We don’t do this in a way that enables individual customers to be identified. It’s not related to the direct marketing or special offers that we send to you based on your use of Vanguard Pharmacy Ltd services.
Building up a picture of you, can I opt-out?
You have the right to object to the way we use your data if you believe our legitimate interest in doing it is outweighed by your right to privacy. As this type of analysis is important in enabling Vanguard Pharmacy Ltd to operate efficiently and we carry it out in a way that doesn’t identify individuals, we believe it has no impact on your privacy.
How long do we keep your personal information?
We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Vanguard Pharmacy Ltd customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We’ll always store your data securely and won’t use it for any other purpose.
Companies that provide services on our behalf
We share your personal information with companies that provide services on our behalf. We always ensure these companies give your information on the same level of care and security we do.
Examples of the functions that may be carried out by external companies:
• Account set up and card issue
• Mailing houses and printers
• Online and social media advertising
• Delivery services such as couriers
• Payment providers
• Fraud and money laundering checks
• IT services & support inclusive of web hosting, data storage, data cleansing, content providers
Our website has strict security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. However, we advise that the internet and the World Wide Web are not 100% secure and to the extent permitted by law, Vanguard Pharmacy Ltd assumes no liability for any loss you may suffer as a result of interception, alteration or misuse of information transmitted over the Internet.
You have the right to access personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.